Customer Satisfaction Survey Customer Satisfaction Survey Name * Name First First Last Last Email * Phone * Business Name * Role * 1. How well do our service meet your needs? * Very well Somewhat well Not so well Not at all well 2. How would you rate the value for money of the service? * Excellent Above average Average Below average Poor 3. How long have you been a customer of our company? * New Less than six months More than six months 1 - 2 years 3 or more years 4. How satisfied or dissatisfied are you with our service? * Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied 5. Which of the following words would you use to describe our service? * Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality OtherOther *Please select one or more options 6. Did you find our service useful? * Yes No OtherOther 7. Would you recommend our service to your friends? * Yes No 8. Friendliness (1 Poor <-> 5 Very Good) * 1 2 3 4 5 9. Quickness (1 Poor <-> 5 Very Good) * 1 2 3 4 5 10. Easy to Use (1 Poor <-> 5 Very Good) * 1 2 3 4 5 If you are human, leave this field blank. Next